Simple Clean Residential Services Client Contract

(For Commercial Cleaning Services Contract please contact our office)

There is no term to this agreement and the client or Simple Clean. You may cancel your service at any time. Simple Clean also reserves the right to cancel your service at any time.

CLEANING SERVICES AGREEMENT

This House Cleaning Services Agreement is dated ________________, and is between Simple Clean and ______________________________________________________________.

The Parties agrees follows:

We (Simple Clean) will provide professional cleaning service. We will provide all cleaning supplies, vacuums, and equipment. Should you wish for us to use one of your products, please discuss with us prior to cleaning. If you request your supplies or equipment, including vacuum cleaners, you agree not to hold Simple Clean or any of its personnel responsible for damage to any article or component.

We guarantee our employees will not smoke, drink, eat, watch TV, have personal phone or text conversations, or listen to the radio in the homes they are cleaning.

We will arrive on the day scheduled as requested and agreed upon; however, Simple Clean reserves the right to close at any time, due to inclement weather.

OUR GUARANTEE TO YOU

100% Satisfaction Guaranteed!

If for some reason something does not meet your approval please inform us within 24 hours and we will make arrangements to have the problems corrected within 24 hours, but not during the evening hours, at no additional charge, or on the Monday following a Friday cleaning. Simple Clean will only guarantee work that was completed and paid for by the client.

SECURITY/ ENTRY

Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked away when not issued for the day of your cleaning. Security is a major concern at Simple Clean. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.

PAYMENT

We normally do not bill for services provided, payment is expected at the time of cleaning. We accept cash , local checks (written to RaShell Lashbrook or Simple Clean), and credit/debit cards. Please leave the payment on your kitchen counter for the team. Receipts will be mailed to you upon request. A $30.00 fee will be assessed for any checks returned by your bank. Should you have two returned checks, all future payments must be paid with cash or credit/debit card. All prior balances must be cleared, before the next service.

START/END TIMES

Most jobs are bid on a “per cleaning” basis, not hourly. In some circumstances, an hourly billing would be more appropriate. For hourly jobs, we charge from the time we arrive on the job, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.

CLEANING FEE INCREASES

Simple Clean reserves the right to reevaluate rates at any time based on the time it is taking to perform our service to meet the Client’s standards. We will monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid.

SKIPPED OR MISSED CLEANING VISITS

Our charges are based on the type of visits that you schedule. Weekly rates are for weekly cleanings, biweekly rates for biweekly cleanings. If you skip a cleaning, you will be charged the rate for the next frequency of the visit. For example, if you pay $85 for a weekly visit and skip a cleaning and the next visit is in two weeks, we would consider that a bi-weekly cleaning and charge that cleaning at the biweekly rate. If you skip a monthly visit, the next visit will be charged at our hourly rate for the time that it takes to complete the job to your standards. When back on your normal cycle, your normal rate resumes.

LATE CANCELLATIONS/ LOCKOUT FEES

We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a $50 cancellation fee. The same fee will be charged if we cannot gain access to your home, should you choose not to leave the company your key. For Monday cleanings, please call our office by noon of the preceding Friday. Please keep in mind that each day's cleanings are scheduled the afternoon before and that if you cancel later than noon the day before a scheduled cleaning, that your cleaning team may not have a full day's work. If you wish to cancel or change your service by email, please do so one week in advance.

SICKNESS

If someone in your home is sick (contagious) please contact our office and we will be happy to reschedule your cleaning.

EXTRA REQUESTS

Please call us in advance for special requests (i.e. after construction, refrigerator cleaning, inside of oven, inside windows, the basement, garage, extra rooms) so we can schedule the time needed to complete these items. Extra charges will apply. We will try to estimate for you on the phone but in some cases, we may have to charge by the hour depending on the task.

ACCIDENTS/DAMAGE

While we make every effort not to break or damage items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this reason we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Simple Clean must be notified within 48 hours of service is damage is discovered. Our personnel are instructed to call our office once ANYTHING is damaged and to leave a note to you advising you of the incident. We reserve the option of repair or replacement before a monetary settlement. Simple Clean is not responsible for damage due to faulty and/or improper installation of items, or for maintenance of your home (normal wear and tear that comes with age and use). Please inform us if any items in your home are broken or improperly installed such as; blinds, tiles, curtain rods, loose carpet etc. All surfaces (marble, granite, etc.) are assumed sealed and ready to clean without causing harm. Simple Clean takes responsibility for breakage or damage caused by our staff, not to exceed $500.00, or your homeowner’s insurance policy deductible whichever is less.

CLUTTER/ HOUSE PREP

It would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter before we arrive. This allows the cleaning staff to clean more thoroughly. We do not wash dishes unless contracted to do so; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. In the summer months it would be appreciated if you would set your air conditioner at an appropriate temperature. In the winter months we appreciate cleared sidewalks and driveways so the staff is able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note for the staff and we will honor that request.

PETS

Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present.

ITEMS THAT WE WILL NOT CLEAN/CANNOT DO

We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up, our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or call you regarding the problem. If you have other items you prefer not cleaned or handled, please call the office and we will arrange to avoid those items. Our employees can not climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, or provide any pet or children-related services, or empty diaper pails.

WEATHER

In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home and cancel that day’s service. When this occurs, we will try to reschedule. Please assist us with your understanding in rescheduling. HOLIDAYS We do not provide service on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. We will contact you approximately one month ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday. During those weeks our schedule is very full; you may wish to contact our office 6-8 weeks ahead of time to reschedule your cleaning.

Schedule for cleaning: (Check one)

_____ Weekly _____ Every other week _____ Monthly _____ On-call basis _____ One time cleaning

Cost of Cleaning and payment plan:

__________ is the cost for cleaning your unit located @_________________________________________. This is based upon the schedule you have indicated above. A change in frequency will result in your fee increasing or decreasing. · Payment is due at time of services. Payments may be made with cash, local check or credit/debit card. · CHECKS MAY BE MADE OUT TO RaShell Lashbrook or Simple Clean

Client Signature _____________________________________________________________________ Date ____________________________________________

Simple Clean Representative Signature _____________________________________________________ Date ____________________________________